Our Policies Ensure Safe, Comfortable & Timely Service for You & Your Pets

Center City Veterinary Hospital is committed to creating an environment of safety, understanding, and respect. Our policies and payment options are designed to make it possible to obtain reasonable veterinary care in safety, comfort, and a timely manner.

Policies & payments at Center City Veterinary Hospital in Philly |  Photo

Payment Options

We require payment at time of service. Surgical procedures require a deposit at drop-off when an estimate is presented to you.

We accept Visa, MasterCard, Discover, and CareCredit. We do NOT accept personal checks.

CareCredit

We’re pleased to offer our clients CareCredit® No Interest Payment Plans. With CareCredit, you can provide the best treatment for your pet immediately, and pay for it over time with low monthly payments that fit into your budget.

Apply now or learn more about CareCredit.

Pet Insurance

Many owners purchase pet insurance to help them afford health care for their pet family members. We are pleased to provide you with copies of your pet medical records for submission to your insurance company. The following is a list of pet insurance companies you might like to explore:

You may wish to visit the Pet Insurance University for help in choosing the best plan for you. Another helpful resource is Pet Insurance Review.

You may also wish to read this article that Dr. Cohen contributed to about pet insurance: Is Pet Insurance Worth It?

Hospital Policies

Waiting Room

All patients must be on a leash or in a carrier when they are brought into the hospital. This is to protect your pet and our other patients.

Traditional Appointments

In order to provide optimal care for your pet, we operate primarily by scheduled appointments. We make every effort to run on schedule with minimal delays. When delays are encountered, we aim to keep you informed as to when your pet will be seen. First time clients are asked to arrive 10 minutes prior to your appointment time, to fill out any necessary forms and to have previous records scanned into your file. Consider having any previous records faxed to us from previous veterinarians or referral hospitals well in advance of your visit.

Drop-Off Appointments

For your convenience, we do offer drop-off appointments for established clients. After speaking with a technician or the veterinarian, you will be asked to drop off your pet at a time convenient for you. Your pet will be examined, and the doctor will contact you with recommendations for diagnostics and/or treatment. Discharge papers will be provided when you pick up your pet, for a written record of services performed during the day.

Late Policy

Clients who arrive more than 15 minutes late for their appointment may be asked to reschedule. In some cases, you can be seen in between other appointments, but there may be a significant wait time which we will try to estimate for you.

No-Show Policy

In order to avoid a $36 no-show fee, please cancel or reschedule your appointment more than 24 hours in advance.  Appointments cancelled less than 24 hours in advance may incur the no-show fee at our discretion.

Daytime Emergencies

Established clients who have potentially life threatening emergency situations will always be given top priority, which is why occasional appointment delay may be encountered.  We abide by the golden rule and would ask for your understanding if and when we give immediate attention to a critical case who may not have been scheduled for an appointment. If your pet has an emergency at any time and you are unable to reach us, contact an emergency facility nearest to you.



“Bailey absolutely loves going! Every time we take a walk past their building, Bailey waits at the door to go in. He doesn't even notice when they give him a shot because he's so preoccupied with the treats the technician is giving him.”

“After struggling to get appointments at my old vet I was thrilled to find that Center City Vet is not only flexible, but friendly, affordable and knowledgable. I have felt nothing but appreciated and welcomed at this practice. My cats even seemed to have the best appointments of their lives (in terms of calmness) due to the gentle but thorough. I think the greenies treats helped too! Highly recommend this practice!”

“My dog Molly has been a patient since we adopted her at 6 months old. She loves Dr. Cohen as much as we do. He is a brilliant veterinarian with a love for animals you expect from a Vet but rarely find.” — Joshua

“Dr. Cohen and the rest of the staff at Center City vet are fantastic. They are very quick when an appointment is needed and thorough. My cat Dexter and I have become spoiled because they take such good care of him! Thanks for everything you guys do!” — Emilee

“I have been bringing my dog to Center City Vet Hospital since they first opened. All of the staff is extremely professional and caring. I am glad to see that their business continues to grow without any effect on the quality of their service. I highly recommend taking your pet here.”

“The staff at CCVH are incredible. They go out of their way to ensure our pup is getting the best care possible. Our rescue dog has extreme separation anxiety, and he has always been available to help answer our questions, no matter what the concern. The facility is beyond bright and clean, and is by far the best vet hospital in the city.”

“The staff is so nice and the hospital is very efficient and clean.  It’s never too crowded and we’re in and out for a physical/vaccine update in about 30-40 min.  I lived around the corner when I first adopted my dog, so I went to CCVH out of convenience, but after moving across town and loving the service, I continued going.”

“The nurses are kind and caring. My dogs even like to go visit regularly. What dog do you know likes to go to the vet just to visit and say hi ??!   They have always fit my animals in, even when they are booked. Their prices are extremely reasonable, unlike other neighborhood veterinarians. ”

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